Overview
As a Broker/Admin user, you can edit and update your Agent users' profiles from the Users - Agents page. This article covers how to access an Agent's profile and explains each section you can update, including login info, contact details, lead rotation settings, and user permissions.
Agents can also edit most of this information themselves from their My Profile page. Administrative settings — like user role, lead rotation, and restricted user status — can only be edited by a Broker/Admin.
⚠ Important: Do not edit an existing Agent's account to repurpose it for a new person on your team. Doing so can cause issues with text messages and emails sent through BoomTown. To add a new Agent, see How to add a new Agent user to BoomTown.
How to open an Agent's profile
Open the left-hand navigation menu in BoomTown.
Click the Admin tab to expand it.
Select Users - Agents.
Click the name of the Agent whose profile you want to edit.
You'll land on the Agent's individual profile page.
Note: After making changes in any section, click the Update Info or Update Settings button in that section to save. Changes are not saved automatically.
Agent profile sections explained
The Agent profile page is divided into the following sections:
Login Info
The Login Email is the Agent's log-in address for BoomTown and the address that receives all BoomTown-related emails.
To edit the email address: Click in the text box, make your changes, and click Update Login Email.
To reset the Agent's password: Click Reset Password. A temporary, randomly generated password is sent to the Agent's login email address.
Agent Website
Update the URL for the Agent's website (also known as the Agent subdomain). Most Broker/Admins use the Agent's first name.
The Agent's name replaces "www" in the URL. For example: http://agentname.yourcompanysite.com/
Change Photo
Add or update the Agent's profile photo.
Photo requirements:
File format: JPEG (.jpg or .jpeg)
Dimensions: 120 × 150 pixels
MLS Info
Enter the Agent's MLS ID so their listings display on their agent website under the My Listings tab. Agents can also add this ID later from their own profile page.
Personal Info
Update the Agent's contact and public-facing information, including:
Name
Phone numbers
Office location (if your team has multiple offices)
Professional Bio
Professional Title
Awards & Designations
Tag Line
Personal Website
Information entered here can display on the Agent's profile page on your public-facing website.
Additional Emails
Enter additional email addresses (separated by commas) to have BoomTown system notifications sent to more than one inbox.
Note: Emails entered here will not display on your website and will only be copied on system notifications — not on emails from leads.
Email Signature
Update the Agent's email signature. Check the box to attach the signature to all outgoing BoomTown emails by default.
User Roles
Set the Agent's user role:
Agent — Standard Agent-level access.
Broker/Admin — Full access, including the ability to add and manage other users.
Settings
Account-level settings for the Agent:
Restricted User — Locks the Agent out of their account.
Craigslist Poster — Controls whether the Agent can use the Craigslist Poster feature.
Content Editor — Enables access to the WordPress console to create and publish Pages, Guide Pages, Posts, and Testimonials.
Enable Auto-Import? — Gives the Agent access to Auto-Import for leads from outside sources.
Blog Author — Allows the Agent to create and publish Blog Posts in the WordPress console.
Blog Contributor — Allows the Agent to create (but not publish) Blog Posts in the WordPress console.
Show on Website? — Makes the Agent appear on the Agents page of your website.
Send Leads? — Puts the Agent in lead rotation.
Leads per Round — How many leads the Agent receives compared to other Agents in rotation.
Last Lead Date — The date of the last lead assigned to the Agent through lead rotation.
Lender Auto-Assign — Ties the Agent directly to a specific Lender for their leads.
Frequently asked questions
Where do I go to edit an Agent's profile? In the left-hand navigation, click Admin, then select Users - Agents. Click the Agent's name to open their profile page.
Can I edit an existing Agent's account to add a new person? No. Overwriting an existing Agent account can cause issues with text messages and emails sent through BoomTown. Always create a new Agent account from the Users - Agents page using the + Add New Agent button.
How do I reset an Agent's password? Open the Agent's profile and click Reset Password in the Login Info section. A temporary, randomly generated password will be sent to the Agent's login email address.
Can Agents edit their own profile information? Yes. Agents can update most of their profile from their My Profile page. Administrative settings — like user role, lead rotation, restricted user status, and WordPress permissions — can only be changed by a Broker/Admin.
How do I remove an Agent from lead rotation? Open the Agent's profile, scroll to the Settings section, uncheck Send Leads?, and click Update Settings.
How do I lock an Agent out of their account? Open the Agent's profile, scroll to the Settings section, check Restricted User, and click Update Settings. The Agent will no longer be able to log in.