This article answers common billing questions for BoomTown customers and contributors. This includes how to contact the Billing team, what to expect on your first and recurring invoices, how paid advertising is billed, how contributor billing works, and how to manage your payment information.
Who this article is for
This article is written for BoomTown customers (contract holders) who need to understand their invoices and billing cycle, and for contributors — such as lenders, title companies, insurance agents, pest control companies, and attorneys — who contribute toward a BoomTown customer's platform costs.
How to contact the BoomTown Billing team
You can reach the BoomTown Billing team using the following contact information:
Email: billing@insiderealestate.com
Phone: (800) 656-1646, ext. 2
Hours: 8 AM – 4 PM PST
Frequently asked questions
How can I contact BoomTown's Billing team?
You can reach the BoomTown Billing team by emailing billing@insiderealestate.com or by calling (800) 656-1646, ext. 2, Monday through Friday from 8 AM to 4 PM PST. Contact the Billing team for any of the following:
Updating payment information and credit cards
Retrieving previous invoices
Processing payments
Setting up or modifying a contributor contribution
Questions about your invoice or billing cycle
When do I receive my first BoomTown invoice?
Your initial BoomTown invoice will be emailed to you and charged to the account you provided within 2-3 business days of signing your contract. This first invoice will only include the setup fee(s).
What do I pay after my platform is launched?
After your platform launches, your first post-launch invoice will include:
A pro-rated Licensing Fee for the remainder of the current month.
MLS setup fee, if your MLS charges a vendor setup fee. This amount will be passed through.
Pro-rated MLS monthly fee, if your MLS charges a monthly fee. This will be pro-rated for the remainder of the current month.
When do I receive my regular monthly invoice?
Recurring billing begins the month following your platform launch. BoomTown invoices on the 3rd of each month and automatically charges the card on file.
What does my regular monthly invoice include?
Your regular monthly invoice may include any of the following line items:
Monthly License Fee — The recurring monthly cost for the BoomTown system, including the front-end consumer-facing website and the back-end CRM.
MLS Vendor Fees (also called MLS Data Monthly Fee) — If your MLS charges BoomTown a vendor fee for IDX data, this fee is passed through to you.
Additional BoomTown Products and Services — For example, Seller Lead Suite, paid training sessions, and similar add-ons.
Additional Integrations Fees — Recurring monthly cost for integrations added to your platform, such as BombBomb, Mojo, Dotloop, and Google Calendar.
Paid Advertising — If you are running paid advertising through BoomTown, you will be charged for any ad spend that occurred in the previous month, along with any applicable management fees.
Additional User Fee — A fee charged for active users in the BoomTown system that exceed the number of users included in your CRM Licensing Fee. This fee is billed at $35 per user and may vary by platform.
How do I retrieve previous invoices?
Invoices are automatically emailed to you at the beginning of each month. If you have not received your invoice, contact the Billing team at billing@insiderealestate.com or (800) 656-1646, ext. 2, between 8 AM and 4 PM PST to request a copy.
What payment methods does BoomTown accept?
BoomTown accepts all major credit and debit cards, as well as electronic ACH debit from a checking or savings account. BoomTown does not accept paper checks as a form of payment.
How do I update my payment information?
To update your payment information, contact the Billing team at billing@insiderealestate.com or (800) 656-1646, ext. 2, between 8 AM and 4 PM PST. For security reasons, payment information can only be updated by the account holder working directly with the Billing team.
How do I make changes to or pause my advertising budget?
To change or pause your advertising budget:
If you are new to BoomTown and still in the Onboarding phase, contact your Onboarding Specialist.
If you are no longer in onboarding, email the Digital Strategy Team at DigitalStrategy@boomtownroi.com.
What is the Paid Advertising Deposit?
The Paid Advertising Deposit is a one-time charge billed when you begin running advertising through BoomTown. The deposit ensures that your ads stay online throughout the month, even if a contributing vendor fails to pay their portion of your advertising bill or if your card is compromised.
Two important points about the deposit:
The deposit is not refunded if you lower your ad budget at a later date.
The deposit is refunded if you cancel all BoomTown services.
What is the Advertising Management Fee, and how is it calculated?
The Advertising Management Fee covers the ongoing work BoomTown's Paid Advertising team does to optimize your advertising budget on platforms such as Google AdWords, Facebook, and remarketing networks. The fee is calculated as 15% of the amount your campaign spent the previous month and is billed in arrears.
Contributor billing FAQs
Who can contribute toward BoomTown platform costs?
Many different types of vendors can contribute to a BoomTown customer's platform costs, including lenders, title companies, insurance agents, pest control companies, and attorneys.
How do I get set up for billing as a contributor?
To get set up as a contributor, the BoomTown contract holder will contact BoomTown with your name, contact email, and the details of your agreed-upon contribution. The Billing team will then send you a payment authorization form to complete via DocuSign. The form lets you provide payment information, your start date, and the specific details of your contribution.
If you have questions during setup, contact the Billing team at billing@insiderealestate.com or (800) 656-1646, ext. 2, between 8 AM and 4 PM PST.
What payment methods are accepted for contributors?
BoomTown accepts all major credit and debit cards, as well as electronic ACH debit from a checking or savings account. BoomTown does not accept paper checks.
What are my contribution options?
As a contributor, you can contribute either:
A flat dollar amount, or
A percentage of the total platform costs.
Your contribution is allocated toward billable expenses, which may include flat fee invoice items and variable cost items.
Flat Fee Invoice Items:
CRM Licensing Fee — Recurring monthly cost for the BoomTown system, including the front-end consumer-facing website and the back-end CRM.
MLS Monthly Vendor Fee — If a client's MLS charges BoomTown a fee for IDX data, that fee is passed through.
Additional Integrations Fees — Recurring monthly cost for additional integrations added to the platform, such as BombBomb, Mojo, Dotloop, and Google Calendar.
Variable Cost Items:
Paid Advertising Spend — PPC marketing dollars spent across various platforms, such as Google AdWords, Facebook, and remarketing. Advertising spend is billed in arrears for actual costs accrued the previous month.
Paid Advertising Management Fee — If applicable, this fee is charged for the ongoing work performed by the Digital Marketing team to run advertising campaigns at optimal performance. It is calculated as 15% of the ad spend and billed in arrears.
Additional User Fee — A fee charged for active users in the BoomTown system that exceed the number of users included in the CRM Licensing Fee. Billed at $35 per user and may vary by platform.
What can I expect for contributor billing?
The Billing team will set up your contribution as outlined in your completed authorization form. Billing runs on the 3rd of each month, and payment is due upon receipt. Accounts are set up on automatic payments that process at the time of invoicing unless otherwise arranged.
Note: The authorization form lets you specify the month you want your contribution to start. If you select This Month, you will be billed within 48 hours for your full approved contribution amount. The monthly billing run will then occur on the 3rd of the following month, so it is possible to be billed twice within a 30-day period.
How do I ensure my contribution is compliant?
BoomTown does not advise on RESPA compliance. BoomTown strongly encourages you to consult a local attorney or compliance officer for guidance on what is permitted under RESPA and other applicable regulations.
If your contribution can only be applied to a specific cost item or needs to be capped at a specific amount, notify the Billing team at billing@insiderealestate.com or (800) 656-1646, ext. 2 (8 AM – 4 PM PST), and they will arrange that for you.
Do I have a contract with BoomTown as a contributor?
No. BoomTown does not enter into contracts or agreements with contributors. Any agreement exists between the contributor and the BoomTown contract holder. BoomTown only facilitates the billing for the agreed-upon contribution. Vendor contributions can be cancelled or modified at any time.
I need a cost statement, real estate agent invoice, or contract copy to get approval for my contribution or payment. What can I do?
BoomTown is happy to provide information to help approve your contribution, but BoomTown cannot share billing details without the BoomTown contract holder's consent. To get this information:
Contact the BoomTown contract holder directly to obtain the documentation, or
Ask the contract holder to send BoomTown approval to release the information to you.
These requests may take 24 to 48 hours to process. For questions, contact the Billing team at billing@insiderealestate.com or (800) 656-1646, ext. 2, between 8 AM and 4 PM PST.
How do I change or cancel my contribution?
You can change or cancel your contribution at any time. BoomTown recommends the following process:
Contact the BoomTown contract holder with your new contribution information or cancellation request.
Have the contract holder notify BoomTown of the change.
Alternatively, contact BoomTown directly at billing@insiderealestate.com or (800) 656-1646, ext. 2 (8 AM – 4 PM PST). BoomTown will make the necessary changes and notify the contract holder of the updates.
Note: To ensure timely processing, submit any cancellation or modification requests by the 25th of the month.
What is BoomTown's Privacy Policy and Terms of Use?
You can view BoomTown's Privacy Policy and Terms of Use on the BoomTown website. For the most current versions, contact the Billing team or your BoomTown representative for direct links.
Key terms
ACH (Automated Clearing House) — An electronic bank-to-bank payment method that pulls funds directly from a checking or savings account. BoomTown accepts ACH payments as an alternative to credit and debit cards.
Additional User Fee — A fee billed at $35 per user for active users that exceed the number included in the CRM Licensing Fee. This fee may vary by platform.
Advertising Management Fee — A fee equal to 15% of the previous month's ad spend, charged for the ongoing work of BoomTown's Paid Advertising team to optimize campaigns.
Contract Holder — The BoomTown customer who signed the BoomTown contract. The contract holder is responsible for managing contributors and their contributions.
Contributor — A vendor (such as a lender, title company, insurance agent, pest control company, or attorney) who contributes financially toward a BoomTown customer's platform costs.
CRM Licensing Fee — The recurring monthly cost for the BoomTown system, including the front-end consumer-facing website and the back-end CRM.
MLS Vendor Fee (MLS Data Monthly Fee) — A fee that some MLS organizations charge BoomTown for IDX data access. When charged, this fee is passed through to the customer.
Paid Advertising Deposit — A one-time charge billed when a customer begins running paid advertising through BoomTown. The deposit is refunded only if the customer cancels all BoomTown services.
RESPA (Real Estate Settlement Procedures Act) — A U.S. federal law that regulates kickbacks and referral fees in real estate transactions. BoomTown does not advise on RESPA compliance; contributors should consult a local attorney or compliance officer.