# BoomTown Help Center

> Get Help from our Knowledge Base

## Getting Started with BoomTown!

- [How to access BoomTown Training University and live webinars](http://support.boomtownroi.com/en/articles/9216713-how-to-access-boomtown-training-university-and-live-webinars.md): Learn how to sign up for BoomTown Training University, enroll in Fundamentals courses, and register for live virtual training webinars.
- [BoomTown Community](http://support.boomtownroi.com/en/articles/9216776-boomtown-community.md): Our client communities are active arenas for conversation and collaboration.
- [Contact Us](http://support.boomtownroi.com/en/articles/9180598-contact-us.md): Contact the team for assistance.
- [BoomTown Glossary of Terms](http://support.boomtownroi.com/en/articles/15555295-boomtown-glossary-of-terms.md): Plain-language definitions for every acronym and industry term used across BoomTown's help center — MLS, CRM, TCPA, SEO, and more.

## Lead Central

- [Auto-Import Leads Overview](http://support.boomtownroi.com/en/articles/8444293-auto-import-leads-overview.md)
- [Lead Central - Bulk Import Leads \(Agent\)](http://support.boomtownroi.com/en/articles/8592889-lead-central-bulk-import-leads-agent.md)
- [Lead Central - Bulk Import Leads \(Launch\)](http://support.boomtownroi.com/en/articles/8592900-lead-central-bulk-import-leads-launch.md)
- [Lead Profile - Resubscribe Lead](http://support.boomtownroi.com/en/articles/8443972-lead-profile-resubscribe-lead.md)
- [Exporting Leads](http://support.boomtownroi.com/en/articles/14727224-exporting-leads.md): How to export leads from Lead Central, where the Export button lives, and how to turn on Allow Lead Export if it's off.
- [Lead Profile FAQs](http://support.boomtownroi.com/en/articles/14982737-lead-profile-faqs.md): Common questions about lead profile fields, sources, email status, visits, and welcome invitations.
- [Tags Overview](http://support.boomtownroi.com/en/articles/15305758-tags-overview.md): Tags are attributes you can assign to leads to capture information the CRM doesn’t automatically record. They’re also useful for filtering leads in Lead Central using Advanced Lead Filters, includi...
- [NOW Panel Overview](http://support.boomtownroi.com/en/articles/15627397-now-panel-overview.md): Learn how the NOW Panel works, what opportunity types appear, and how to act on, dismiss, and filter your leads.

## PropertyBoost

- [PropertyBoost Overview](http://support.boomtownroi.com/en/articles/14723851-propertyboost-overview.md): How PropertyBoost works, the difference between Image and Motion ads, how to boost a listing, and answers to common questions.

## Seller Leads Suite

- [\[Admins\] What is the Seller Leads Suite?](http://support.boomtownroi.com/en/articles/8421382-admins-what-is-the-seller-leads-suite.md)
- [Seller Leads Suite Overview](http://support.boomtownroi.com/en/articles/15437529-seller-leads-suite-overview.md): Track, filter, and work seller leads — including home valuations, address-only entries, owner lookups, and RPR property data.
- [\[Admins\] Seller Leads Suite Overview](http://support.boomtownroi.com/en/articles/15437712-admins-seller-leads-suite-overview.md): Filter seller leads by agent, export lead lists, and manage agent access to address-only entries.

## Hot Sheet

- [Hot Sheet](http://support.boomtownroi.com/en/articles/11985907-hot-sheet.md)

## My Listings

- [Coming Soon Listings in BoomTown](http://support.boomtownroi.com/en/articles/14897480-coming-soon-listings-in-boomtown.md): Learn how Coming Soon listings display across BoomTown, including website filters, app availability, and e-Alerts behavior.

## Reporting

- [Reporting Overview](http://support.boomtownroi.com/en/articles/8421712-reporting-overview.md)
- [Agent Vitals Dashboard](http://support.boomtownroi.com/en/articles/15004397-agent-vitals-dashboard.md): View your personal performance metrics in BoomTown, including response rates, lead engagement, transactions, and marketing automation.
- [Category Audit Report \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/15004333-category-audit-report-broker-admin.md): A daily summary of your BoomTown leads by category with best practices for each and drill-down access to leads in Lead Central.
- [Buyer Advertising Dashboard \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/15004308-buyer-advertising-dashboard-broker-admin.md): View your BoomTown buyer advertising spend, cost per lead, and lead registration activity broken down by area and month.
- [Agent Accountability Dashboard \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/15004191-agent-accountability-dashboard-broker-admin.md): Track lead assignments and agent activity in BoomTown, including emails, calls, e-Alerts, and time to first call for each agent.
- [Call Accountability Dashboard \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/15004110-call-accountability-dashboard-broker-admin.md): Track agent call activity in BoomTown, including leads called, attempt rates, contact rates, and average time to first call attempt.
- [Vitals Dashboard \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/15003499-vitals-dashboard-broker-admin.md): Explore BoomTown's Vitals reports — Company Vitals, Agent Leaderboard, Agent Vitals, Detail View, and Training Attendance — in one place
- [Email Accountability Dashboard \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/15003345-email-accountability-dashboard-broker-admin.md): Track agent email activity in BoomTown, including leads emailed, attempt rates, response rates, and average reply times by agent.
- [Lead Sources Dashboard \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/15003241-lead-sources-dashboard-broker-admin.md): View where your BoomTown leads are coming from, broken down by source and import type, with current category data for each lead group.
- [Lender Usage Dashboard \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/15003153-lender-usage-dashboard-broker-admin.md): Learn how to use BoomTown's Lender Usage Dashboard to track lead assignments, lender activity, and response times across your team.
- [Traffic Dashboard \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/15000275-traffic-dashboard-broker-admin.md): Learn how to use BoomTown's Traffic Dashboard to track website visits, lead registrations, top traffic sources, and top content pages.
- [Reporting Overview \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/15000154-reporting-overview-broker-admin.md): An overview of BoomTown's reporting dashboards for Broker/Admins, including agent performance, lead activity, and website traffic.

## BoomTown Admins

- [\[Admin\] My Listing, My Lead](http://support.boomtownroi.com/en/articles/8443998-admin-my-listing-my-lead.md)
- [\[Admins\] Transferring Leads with Rematching](http://support.boomtownroi.com/en/articles/8444021-admins-transferring-leads-with-rematching.md)
- [\[Admins\] Transfer Leads](http://support.boomtownroi.com/en/articles/8444041-admins-transfer-leads.md)
- [\[Admin\] Site Editor](http://support.boomtownroi.com/en/articles/8444161-admin-site-editor.md)
- [\[Admin\] Auto-Import Leads - Lead Rotation](http://support.boomtownroi.com/en/articles/8444722-admin-auto-import-leads-lead-rotation.md)
- [Lead Central - Bulk Import Leads \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/8592790-lead-central-bulk-import-leads-broker-admin.md)
- [Auto-Transfer on Reinquiry](http://support.boomtownroi.com/en/articles/9128808-auto-transfer-on-reinquiry.md): The Auto-Transfer on Reinquiry feature is designed to ensure leads who raise their hand to speak with an agent aren’t left waiting!
- [\[Admins\] Enabling Google Analytics On Your Website](http://support.boomtownroi.com/en/articles/11962163-admins-enabling-google-analytics-on-your-website.md)
- [Admins: User Roles in BoomTown](http://support.boomtownroi.com/en/articles/14660250-admins-user-roles-in-boomtown.md): Guide to the five BoomTown user roles, their permissions, how to manage Agent users, and which role to assign when adding new users.
- [Network Admin and Linked Accounts: A Guide for Advance Platform Clients](http://support.boomtownroi.com/en/articles/14660364-network-admin-and-linked-accounts-a-guide-for-advance-platform-clients.md): Guide to Network Admin and Linked Accounts for Advance clients, including how Network Admin differs from Broker/Admin.
- [How to edit a Lender's profile in BoomTown \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/14668278-how-to-edit-a-lender-s-profile-in-boomtown-broker-admin.md): A guide for Broker/Admin users to edit a Lender's profile, including login info, settings, profile photo, company logo, and CRM integrations.
- [Deleting Agents \(Broker/Admin\)](http://support.boomtownroi.com/en/articles/14757140-deleting-agents-broker-admin.md): How to properly delete an Agent user from your platform, including the tag-and-reassign workaround for seat-limited platforms.
- [\[Admins\] How to Add Lenders](http://support.boomtownroi.com/en/articles/15556244-admins-how-to-add-lenders.md): As a Broker/Admin, you can add, update, and remove Lender accounts directly from your BoomTown account. This article covers how to navigate to the right page, complete the required fields, and acti...
- [\[Admins\] NOW Panel Overview](http://support.boomtownroi.com/en/articles/15627667-admins-now-panel-overview.md): Admin-only guide to viewing opportunities by Agent, understanding the badge counter, and configuring the Price Reduction threshold.

## Websites

- [Website Content Overview](http://support.boomtownroi.com/en/articles/8448663-website-content-overview.md)
- [How Leads Use the Website](http://support.boomtownroi.com/en/articles/8451767-how-leads-use-the-website.md)

## Success Assurance

- [\[Admins\] Success Assurance Overview](http://support.boomtownroi.com/en/articles/8421577-admins-success-assurance-overview.md)

## Tools

- [My Agent Finder FAQ](http://support.boomtownroi.com/en/articles/9161294-my-agent-finder-faq.md)

## Boomtown Lenders

- [\[Admins\] Lender User List](http://support.boomtownroi.com/en/articles/8421184-admins-lender-user-list.md)
- [Lender FAQs](http://support.boomtownroi.com/en/articles/14112485-lender-faqs.md): Answers to common questions about Lender assignment, auto-import Leads, and related workflows in BoomTown.

## BoomTown NOW! App

- [BoomTown NOW App: Lead Management](http://support.boomtownroi.com/en/articles/8444398-boomtown-now-app-lead-management.md)
- [BoomTown NOW App: FAQ](http://support.boomtownroi.com/en/articles/8448577-boomtown-now-app-faq.md): Answers to common questions about setting up and using the BoomTown NOW App.
- [BoomTown NOW App: Lenders](http://support.boomtownroi.com/en/articles/8448600-boomtown-now-app-lenders.md)
- [Getting Started with BoomTown NOW](http://support.boomtownroi.com/en/articles/14983072-getting-started-with-boomtown-now.md): How to download, log into, and set up the BoomTown NOW mobile app, including push notifications and Do Not Disturb exceptions.

## Tips & Tricks

- [Suggested Daily Workflow - Agent](http://support.boomtownroi.com/en/articles/8421111-suggested-daily-workflow-agent.md)
- [BoomTown Public Site: Lead Capabilities](http://support.boomtownroi.com/en/articles/13770883-boomtown-public-site-lead-capabilities.md)
- [Bulk Email Best Practices](http://support.boomtownroi.com/en/articles/14983245-bulk-email-best-practices.md): Tips for sending targeted bulk emails in BoomTown, including list building, subject lines, personalization, and monitoring engagement.

## Integrations

- [Available Integration Partners](http://support.boomtownroi.com/en/articles/8470414-available-integration-partners.md)
- [DotLoop](http://support.boomtownroi.com/en/articles/8422377-dotloop.md)
- [Google Calendar](http://support.boomtownroi.com/en/articles/8422454-google-calendar.md)
- [Mojo Dialer](http://support.boomtownroi.com/en/articles/8422510-mojo-dialer.md)
- [CallAction](http://support.boomtownroi.com/en/articles/8422303-callaction.md)
- [Spacio](http://support.boomtownroi.com/en/articles/8425913-spacio.md)
- [Vulcan7](http://support.boomtownroi.com/en/articles/8425963-vulcan7.md)
- [BombBomb](http://support.boomtownroi.com/en/articles/8443786-bombbomb.md)
- [API Nation](http://support.boomtownroi.com/en/articles/8443846-api-nation.md)
- [RPR Integration](http://support.boomtownroi.com/en/articles/8443949-rpr-integration.md)
- [Agent Legend](http://support.boomtownroi.com/en/articles/8443816-agent-legend.md)
- [Real Synch](http://support.boomtownroi.com/en/articles/8470435-real-synch.md)
- [\[Integrations\] Sync with KW Command Using API Nation](http://support.boomtownroi.com/en/articles/9180589-integrations-sync-with-kw-command-using-api-nation.md)

## e-Alerts

- [e-Alerts Overview](http://support.boomtownroi.com/en/articles/14896927-e-alerts-overview.md): Learn how e-Alerts work in BoomTown, including property types sent, alert statuses, and how to view lead activity and history.
- [How to Create an e-Alert](http://support.boomtownroi.com/en/articles/14897026-how-to-create-an-e-alert.md): Step-by-step instructions for creating e-Alerts in BoomTown, including blank, map, search history, and system alert setup options.
- [e-Alert Templates](http://support.boomtownroi.com/en/articles/14897142-e-alert-templates.md): Save time with reusable e-Alert templates — learn how to create, share, and apply them to individual leads or in bulk.
- [Sold Data in e-Alerts](http://support.boomtownroi.com/en/articles/14897201-sold-data-in-e-alerts.md): Learn how sold property data works in BoomTown e-Alerts, including default behavior, how to add or remove it, and MLS availability.
- [e-Alerts — Frequently Asked Questions](http://support.boomtownroi.com/en/articles/14897217-e-alerts-frequently-asked-questions.md): Answers to common e-Alert questions covering setup, sending, search criteria, sold data, and managing alerts for your leads.

## Texting

- [How to Send a Targeted Bulk Text](http://support.boomtownroi.com/en/articles/14983312-how-to-send-a-targeted-bulk-text.md): Step-by-step instructions for sending a targeted bulk text in BoomTown, including daily limits, queue behavior, and viewing send results."
- [Texting Best Practices](http://support.boomtownroi.com/en/articles/14742403-texting-best-practices.md): How to text BoomTown leads effectively — driving higher engagement, protecting your deliverability, and staying compliant.
- [Two-Way Communication & Texting Compliance](http://support.boomtownroi.com/en/articles/14741925-two-way-communication-texting-compliance.md): What two-way communication means, what's required on your texts, and how BoomTown automates opt-out disclosures for you.
- [Opt-Out Functionality Overview](http://support.boomtownroi.com/en/articles/14742166-opt-out-functionality-overview.md): How and when BoomTown automatically adds opt-out language to texts, based on first outreach, two-way communication, and the 30-day clock.
- [Texting Troubleshooting](http://support.boomtownroi.com/en/articles/14741628-texting-troubleshooting.md): How to diagnose texting failures in BoomTown based on the error message you see, and what to do about each.
- [TCPA Compliance Overview](http://support.boomtownroi.com/en/articles/14742829-tcpa-compliance-overview.md): What the TCPA requires, how BoomTown captures consent, what disclaimers your leads see, and how to honor opt-out requests across all channels.